Executive Development Programme in Active Listening and Negotiation
-- ViewingNowThe Executive Development Programme in Active Listening and Negotiation is a certificate course designed to enhance professionals' communication and negotiation skills. This programme emphasizes the importance of active listening in effective communication, teaching learners to pay full attention to the speaker, understand their message, and respond thoughtfully.
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โข Introduction to Active Listening: Understanding the importance of active listening in communication, the benefits it brings to personal and professional relationships, and the key principles and techniques involved.
โข Barriers to Active Listening: Identifying common obstacles that prevent effective listening, including physical, mental, and emotional distractions, and developing strategies to overcome them.
โข Non-Verbal Communication: Exploring the role of body language, facial expressions, and tone of voice in active listening, and learning how to interpret and respond to non-verbal cues.
โข Paraphrasing and Reflecting: Practicing paraphrasing and reflecting techniques to ensure understanding and build rapport, and learning how to avoid misunderstandings and assumptions.
โข Effective Questioning: Developing the ability to ask open-ended and clarifying questions to gain deeper insights, promote active engagement, and demonstrate genuine interest.
โข Negotiation Fundamentals: Understanding the basic principles of negotiation, including preparation, communication, and relationship-building, and learning how to create value and find mutually beneficial solutions.
โข Negotiation Styles and Strategies: Exploring different negotiation styles and approaches, and learning how to adapt to different personalities and situations, including win-win, win-lose, and compromise.
โข Overcoming Negotiation Impasses: Identifying common roadblocks and impasses in negotiation, and developing strategies to overcome them, including creative problem-solving, perspective-taking, and emotional intelligence.
โข Advanced Negotiation Techniques: Learning advanced negotiation techniques, such as anchoring, framing, and concession planning, and practicing them in simulated scenarios.
โข Building Trust and Credibility: Develop
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