Professional Certificate in Social Media Marketing and Customer Relationship Management
-- ViewingNowThe Professional Certificate in Social Media Marketing and Customer Relationship Management is a crucial course designed to equip learners with essential skills in today's digital marketing landscape. This program emphasizes the importance of building strong relationships with customers through social media platforms, which are at the heart of modern business communication.
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⢠Unit 1: Introduction to Social Media Marketing and Customer Relationship Management
⢠Unit 2: Social Media Platforms and User Demographics
⢠Unit 3: Crafting Effective Social Media Marketing Strategies
⢠Unit 4: Social Listening and Monitoring Tools
⢠Unit 5: Building and Managing Online Communities
⢠Unit 6: Social Media Analytics and Metrics
⢠Unit 7: Social Media Advertising and Paid Promotions
⢠Unit 8: Customer Relationship Management through Social Media
⢠Unit 9: Balancing Brand Voice and Personalization in Social Media
⢠Unit 10: Best Practices for Crisis Management and Negative Feedback on Social Media
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