Certificate in Strategic Marketing: Customer Journey Mapping
-- ViewingNowThe Certificate in Strategic Marketing: Customer Journey Mapping course is a comprehensive program that focuses on the critical aspect of understanding and optimizing the customer journey. This course highlights the importance of mapping the customer journey to create personalized experiences and improve marketing strategies.
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Unit 1: Introduction to Strategic Marketing & Customer Journey Mapping
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Unit 2: Understanding Customer Segments & Personas
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Unit 3: Mapping the Customer Journey
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Unit 4: Touchpoints & Interactions Analysis
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Unit 5: Customer Pain Points & Delights
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Unit 6: Improving Customer Experience (CX) with Journey Mapping
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Unit 7: Metrics & Measurement in Customer Journey Mapping
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Unit 8: Digital Customer Journey Mapping
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Unit 9: Aligning Customer Journey Mapping with Marketing Strategy
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Unit 10: Case Studies: Successful Customer Journey Mapping in Action
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