Certificate in Mediation and Rapport: Essential Skills
-- ViewingNowThe Certificate in Mediation and Rapport: Essential Skills is a comprehensive course designed to empower learners with the necessary skills to excel in mediation and conflict resolution. This course highlights the importance of effective communication, active listening, and empathy in resolving disputes, making it highly relevant in today's diverse and rapidly changing work environment.
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GBP £ 140
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โข Understanding Mediation and Conflict Resolution
โข The Role of a Mediator and Core Competencies
โข Effective Communication and Active Listening Skills
โข Identifying Interests and Needs in Mediation
โข Techniques for Building Rapport and Trust
โข Managing Emotions and Diffusing Conflict
โข Generating Options and Facilitating Negotiations
โข Ethical Considerations and Professional Standards in Mediation
โข Practical Mediation Exercises and Role-Plays
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